Welcome to our FAQ page!. We’ve gathered a collection of the most commonly asked questions to help make your pinball experience as smooth and enjoyable as possible. From questions about game features to shipping details, we’ve covered it all. If you don’t find the answers you’re looking for, don’t worry! Just reach out to us directly. We’re always here to assist and ensure that your pinball journey is nothing short of amazing.

FAQ

We buy most pinball machines made after 1990. We require that you email us pictures of the machine along with an asking price.  Please send an email to info@arcadelegends.ca  We will then consider purchasing your machine. We do NOT purchase used arcades or jukeboxes.

We only ship and sell machines within Canada. 

We do not appraise pinball machines made prior to 1990 or any arcades. We would be happy to let you know what your pinball machine made after 1990 is worth, but please send an email to info@arcadelegends.ca with pictures. We will respond within 24 hours with the value of your machine.

No, our only website is arcadelegends.ca

No we do not offer any form of Financing

There’s no extra tax, our taxes are already included in our prices, the price on our website is what you pay

Once we ship it takes about 4-6 days to get to you and we also issue you a tracking#

Yes. Occasionally high demand new in box games are not in stock for quite some time. Games available for pre-order are clearly stated on the game specific page under “Lead Time.” Typically, we take a $500 or $1,000 refundable deposit (minus credit card fees) for pre-orders. Once the game is in stock and ready to ship, the deposit becomes non-refundable. Feel free to give us a call if you have any questions regarding pre-orders.

We currently do not sell parts but can always connect you

We have an extensive network of technicians all over the country that do service calls to our customers’ homes. Please email us at info@arcadelegends.ca and provide your invoice number and we can put you in touch with someone locally.

All of our refurbished pinball machines are completely shopped out, meaning that the playfields are cleaned and waxed, all rubbers and bulbs are replaced and we do touch up work on the cabinet as needed. They are play tested to make sure everything functions 100%. See our full refurbished process at Pinball Refurbishing Process. The high-end restorations are a whole new level of restoration. The cabinet gets completely sanded down to bare wood and new cabinet artwork is applied. We install a new coin door and new legs, so the cabinet looks brand new. We put in a brand new, clear coated playfield (the clear coat helps protect the playfield so that it will not wear down over time). We install all new plastics and ramps. The finished product is a machine that is even better than it was brand new, because new machines didn’t come with clear coated playfields. It takes us around 2-3 months to complete one high end restoration. It is also extensively tested to ensure it is working 100%.

Frequently Asked Questions

Have a Question?

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

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